Account Deletion

Registered NIWASA users will be able to request deletion of their account directly from within the NIWASA mobile application using the following path:

Profile → Settings → Account → Delete Account

This in-app deletion path is planned for implementation by the NIWASA developer and will become available once the NIWASA mobile application and account-deletion feature are live.

Until the in-app feature is available, or if you are unable to access your NIWASA account, you may submit a deletion request by email to:

Your request should include:

• Your name;
• Registered mobile number or email address associated with your NIWASA account;
• The nature of your request (for example, account deletion);
• Sufficient information for us to verify that you are the legitimate account holder; and
• Any other information we reasonably request to process your request.

To protect your account, Market Edge Solutions may need to verify your identity before completing a deletion request. Please do not send passwords, OTP codes, full payment-card information, or other unnecessary sensitive credentials by email.

Following a valid and verified account-deletion request, NIWASA will delete or anonymize personal data associated with your account that we are not legally required or otherwise permitted to retain. This may include:

• NIWASA account and profile information;
• Active property listings associated with your account;
• Information you uploaded to your account;
• Saved preferences and account-related activity; and
• Other personal information associated with your NIWASA account, except where we are required or permitted to retain it.

NIWASA does not promise deletion of information that we are legally required or legitimately permitted to retain under applicable law.

Once a valid and verified account-deletion request has been completed:

• Your NIWASA user account will be permanently deleted.
• Active property listings associated with your account will be removed from public view.
• Personal data associated with the account will be deleted or anonymized, subject to applicable legal and regulatory retention requirements.
• Certain information may need to be retained for legitimate legal, regulatory, fraud-prevention, dispute-resolution, security, compliance, or similar lawful purposes.
• You will no longer be able to access the deleted account or its associated active listings.
• If you later wish to use NIWASA again, you may be required to register a new account and complete any applicable verification requirements again.

Unless a longer retention period is required or permitted by applicable law, personal data retained following account deletion for fraud prevention, security, dispute resolution, complaint investigation, enforcement, legal claims or similar lawful purposes will normally be retained for 12 months from the date of account deletion and will thereafter be securely deleted or anonymised.

Certain information may be retained where necessary for:

• Legal compliance;
• Fraud prevention;
• Security;
• Dispute resolution;
• Establishment or defence of legal claims;
• Financial/accounting records; or
• Other lawful purposes permitted under applicable law.

Information subject to a legally mandated retention period, including applicable financial, accounting, tax, regulatory or transaction records, may be retained for the period required by law.

Privacy requests and questions: privacy@medgesolutions.com

Support: support@medgesolutions.com

For the full detail on deletion, retention and your data protection rights, read the NIWASA Privacy Policy. Account termination is also addressed in the Terms & Conditions.